Refund policy
• Absolutely no refund or exchange on ANY custom made products including grillz.
• Cancellation of Deposit towards custom order design and consultation will incur either a $200 design fee (if design is completed) or 20% cancellation fee (if cancelled before a design was done).
• We always try to make sure dental molds are accurately done before starting the manufacturing process. Slight fitting issues can be adjusted using adjustment instructions available here. Grillz, like most other custom orders, cannot be returned for a refund. However, we will redo/adjust/refit the grillz using new molds if the original mold is identified as the issue.
• All our product are precision made to the highest standard. We accept no responsibility for damage after collection.
• All order shipped out to our customers will return back to us if no one is available to accept the package (signature required) or no one picks up the package from the shipping company's local station. We are not responsible for product not collected within this time period.
• We will charge re-delivery charges and processing fees if we need to re-ship a package.